Last Updated: December 2024
1. Introduction
SANJEEV FRUITS ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By using our website or services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and postal address
- Order Information: Purchase history, delivery preferences, and payment details
- Communication Data: Messages, feedback, and correspondence with us
- Account Information: Username, password, and account preferences (if applicable)
2.2 Automatically Collected Information
We may automatically collect certain information when you visit our website:
- Device Information: IP address, browser type, operating system, and device identifiers
- Usage Data: Pages visited, time spent on site, click patterns, and navigation behavior
- Cookies and Tracking: Information stored in cookies and similar technologies
3. How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: Processing orders, arranging deliveries, and providing customer support
- Communication: Sending order confirmations, delivery updates, and responding to inquiries
- Marketing: Sending promotional materials, newsletters, and special offers (with your consent)
- Improvement: Analyzing usage patterns to improve our services and website
- Legal Compliance: Meeting legal obligations and protecting our rights
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted partners who assist in our operations (delivery services, payment processors)
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Consent: When you have given explicit consent for specific sharing
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption of sensitive data during transmission and storage
- Regular security assessments and updates
- Access controls and authentication measures
- Staff training on data protection practices
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Rights and Choices
Under applicable Indian laws, you have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request transfer of your data to another service provider
- Withdrawal of Consent: Withdraw consent for marketing communications at any time
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand website usage and improve performance
- Marketing Cookies: Used to deliver relevant advertisements (with consent)
You can control cookie settings through your browser preferences, but disabling certain cookies may affect website functionality.
8. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
- Customer data: Retained for the duration of the business relationship plus applicable legal periods
- Marketing data: Retained until consent is withdrawn or data is no longer needed
- Legal requirements: Some data may be retained longer to comply with legal obligations
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
11. International Data Transfers
If we transfer your personal information outside India, we will ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
13. Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: contact@sanjeevfruits.shop
- Phone: +91 9948596493
- Address: D-97, D-BLOCK, Near Kala Mandir Hall, Mangol Puri, New Delhi, North West Delhi, Delhi, 110083
14. Governing Law
This Privacy Policy is governed by the laws of India. Any disputes arising from this policy will be subject to the jurisdiction of the courts in New Delhi.